General Guidelines

To provide consistent, reliable and safe service, the following policies will be applied to all riders.  Pertinent information will be provided to riders in printed materials with policies available for review on request. 

 

Animals

 

  1. Animals may not be brought on board Cripple Creek Transit vehicles except in the following cases:

    1. Pets in a box or kennel that can be safely secured without obstructing the aisle or exits and that do not inconvenience or injure other passengers.

    2. Service animals (need not be in a carry-on box or kennel)

      1. A service animal is an animal that has been individually trained to assist an individual with a disability.

      2. There is no national standard for certifying service animals.

      3. A driver may not require or ask a person with a disability for certification or identification for service animals.

      4. A driver may only inquire as to what purpose the service animal serves.

      5. Any animal may be transported when any city evacuation is declared providing it does not create threat or disturbance. Each animal will determine if it can be transported on a case-by-case basis.

 

Articles Not Permitted on Vehicles

 

  1. The following articles will not be permitted on board Cripple Creek Transit vehicles:

  2. Weapons

  3. Vehicle batteries

  4. Gasoline, kerosene, diesel or fuel cans

  5. Caustic or flammable liquids

  6. Non-folding shopping carts

  7. Non-folding baby carriages

  8. Large bundles that obstruct the aisle, that cannot be secured, or that may inconvenience other passengers (such as but not limited to bicycles, sharp objects or instruments, fishing poles with exposed hooks)

  9. The driver shall use good judgment in allowing passengers to carry large objects on board based on vehicle capacity and the impact on the safety and comfort of all passengers.

  10. The driver will ensure that all strollers and child carrying devices are properly secured by the guardian who accompanies the child.

 

 

Curb-to-Curb Service

 

  1. Curb-to-curb service only will be provided by Cripple Creek Transit. Drivers may not enter a client’s residence.

  2. Drivers are not required to bring a client down steps in a wheelchair. 

  3. The drivers shall assist the client board/disembark from vehicle only.

  4. Drivers are not required to act as personal care attendants, babysitters, or to provide any medical services.

  5. The driver may leave his/her seat and assist client(s) in boarding or de-boarding.

  6. During boarding or de-boarding, the vehicle may remain running (and in park) as long as the vehicle always remains with direct eyesight of the driver.

  7. If the driver must at any time travel outside the eyesight of the vehicle, the vehicle must be turned off and locked.

 

 

Passenger Behavior/Intoxicated Passengers

  1. Rudeness and/or vulgarity are unacceptable and will result in the removal from the bus.

  2. For public safety, do not refuse service to someone who is intoxicated.  The goal is to get them home as quickly as possible.  If they become belligerent or a safety issue for you or the other passengers, pull to the side of the road call the police (689-2655-Police Dispatch) and await their arrival.  If an intoxicated passenger trip, falls or otherwise hurts themselves getting on, off or while riding the shuttle, call EMS(689-2655-Police Dispatch) for additional support to be sure the passenger has been fully attended to.  Immediately fill out a city issued incident report. Pay particular attention to details such as any alcohol related behaviors, smells or observations. Incident reports must be completed within 24 hours. 
  3. Passengers may be temporarily or permanently refused transportation service in situations where a passenger is engaging in violent, seriously disruptive, or illegal conduct or represents a direct threat to the health and safety of others onboard the vehicle, depending on the severity of the behavior. Foul language will result in denial of transportation service.

 

Passenger Health

 

  1. Passengers are expected to maintain cleanliness and health standards that do not jeopardize the health of drivers, themselves, or other passengers.

  2. The driver shall notify Cripple Creek Transit management if a passenger is unable for any reason to comply with the conditions as set forth in #1 and should complete an incident report.

  3. Shirts and shoes are required.

    Passengers with Oxygen

 

  1. Passengers traveling with a portable oxygen supply shall be transported with no special consideration so long as the oxygen is self-administered, and the driver shall be under no obligation to perform first aid.

  2. Portable oxygen supplies may be held by the passenger or secured so as not to block the aisles or exits or to inconvenience or injure other passengers.

 

Passenger Preparation

 

As City of Cripple Creek does coordinate specialized rides where possible and since our public transportation has a schedule to adhere to, City of Cripple Creek Transit asks that all passengers are ready to leave at the scheduled departure time.

  1. Drivers are not responsible for any preparation of passengers for trips.

  2. Passengers are responsible for being prepared for departure at the time agreed upon between City of Cripple Creek Transit and the passenger during scheduling.

  3. The passengers should be prepared to board the vehicle up to five (5) minutes prior to and  thirty (30) minutes after the scheduled pick-up time.

  4. Transportation may be denied for individuals who are repetitively not prepared or available when the vehicle arrives for a pickup.

 

 

Passenger Self-Sufficiency

 

  1. A passenger utilizing City of Cripple Creek services is expected to be capable of caring for him or herself, controlling his or her bodily functions, and be cognizant enough to make decisions.

  2. Transportation may be refused or suspended when the passenger:

    1. Negatively impacts the quality of another passenger’s ride

    2. Requires direct medical attention to prevent the spread of a communicable disease

    3. Requires direct medical attention for open wounds or unsupported injuries

    4. It is repetitively incontinent

    5. Is repetitively not prepared or available when the vehicle arrives for pick up

    6. Requires assistance after de-boarding or cannot be left alone at the drop-off location

 

Shared Ride

 

  1. Passengers shall recognize that Cripple Creek Transit services are based upon coordination of transportation and therefore shall not expect individual trips even upon request.

  2. Passengers may be requested to take a circuitous route to accommodate other passengers.

Smoke Free Service

 

  1. No smoking on the transit system.

Unaccompanied Children

 

  1. The City of Cripple Creek encourages parents or guardians accompany children below the age of eight (8).  The City of Cripple Creek assumes no responsibility for children of any age using the bus system independently of their parents or a guardian.

  2. Some children with behavioral disorders or disabilities that preclude them from effectively navigating the system without assistance may be required to have an attendant or be accompanied by an adult.

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